Junior Communication Officer

Junior Communication Officer

  • Jornada Completa
  • Bruselas
  • Publicado hace 2 semanas

Serco Europe

Serco improves services by managing people, processes, technology and assets more effectively. Acting on a consultative basis, Serco designs innovative solutions, integrates systems and, most of all, delivers to the public.
To reinforce our team at one of our prestigious customers in Brussels, Belgium we are currently looking for a Junior Communication Officer with fluent English, fluent Spanish, and a 3rd EU language.

Main Responsibilities:
Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries.
The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service.

RESPONSIBILITIES:
Communications Officers and Junior Communication Officers are responsible for the handling of enquiries.
Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response.
First Call Resolution.
Escalation to 2nd Line Support Services.
Customer service.
Email and web form handling.
The Ideal Candidate 
EXPERIENCE:

EU related/ EU traineeship – or equivalent of studies
Great knowledge of EU policies and Institutions
EDUCATION:

Bsc/Master degree, EU studies – preferable

LANGUAGE REQUIREMENTS:

Fluent English; Spanish – fluent; 3rd language – C1
The working language is English, proficiency is required to a good working level.

LANGUAGES COVERED throughout the entire TEAM:
English, Dutch, Romanian, Finnish, Latvian, Spanish, French, Portuguese, Bulgarian, Slovak, Estonian, Swedish, German, Greek, Czech, Slovene, Maltese, Croatian, Italian, Polish, Hungarian, Danish, Irish, Lithuanian .

Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are kindly asked to produce such documentation at the time of application.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

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