Customer care representative

Customer care representative

Web Boston Scientific


This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for EMEA & APAC regions.

For this role we are looking for a 3-lingual colleague – French, English and at least one of the following languages: Italian, Spanish, German, Dutch.


  • Assures that all activities are performed according to the applicable procedures.
  • Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
  • Assist internal and external customers with any request
  • Assist TheraSphere service providers with any request
  • Order management e.g. order entry, data validation, proctor liaison, etc
  • Organization and monitoring of deliveries
  • Preparation of shipping documentation
  • Organization of waste disposals
  • Follow up on invoicing requirements such as billing blocks, credit and debit notes
  • Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
  • Maintenance of customers data in all systems and with all parties involved
  • Monitor customer license limits and the validities
  • Complaint entry and product return organization
  • Support the reporting to Nuclear Control Authorities
  • Coordinate Software installations with customers and licensor
  • Revision and submission of supplier invoices
  • Support finance team with VAT reporting and credit collection
  • Support the line manager on any department request, projects and objectives
  • Support the supply chain team on production requirements
  • Participate to the “on call” 24/7 rotation when applicable

For those individuals that supervise others, the following statements are applicable:

    • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
    • Establishes and promotes a work environment that supports the Quality Policy and Quality System


In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Mandatory: Multi-language skills required: English, French and at least one of the following languages: Italian, Spanish, German, Dutch
Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.

Por favor, para apuntarte a este trabajo visita

Share this post