Customer care representative

THE JOB:

This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for EMEA & APAC regions.

For this role we are looking for a 3-lingual colleague – French, English and at least one of the following languages: Italian, Spanish, German, Dutch.

Responsibilities:

• Assures that all activities are performed according to the applicable procedures.
• Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
• Assist internal and external customers with any request
• Assist TheraSphere service providers with any request
• Order management e.g. order entry, data validation, proctor liaison, etc
• Organization and monitoring of deliveries
• Preparation of shipping documentation
• Organization of waste disposals
• Follow up on invoicing requirements such as billing blocks, credit and debit notes
• Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
• Maintenance of customers data in all systems and with all parties involved
• Monitor customer license limits and the validities
• Complaint entry and product return organization
• Support the reporting to Nuclear Control Authorities
• Coordinate Software installations with customers and licensor
• Revision and submission of supplier invoices
• Support finance team with VAT reporting and credit collection
• Support the line manager on any department request, projects and objectives
• Support the supply chain team on production requirements
• Participate to the “on call” 24/7 rotation when applicable

For those individuals that supervise others, the following statements are applicable:

• • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System

THE CANDIDATE PROFILE:

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

– Mandatory: Multi-language skills required: English, French and at least one of the following languages: Italian, Spanish, German, Dutch
– Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.