Responsable de asistencia técnica al cliente

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Headit is looking for a Technical Customer Support Officer for the Italian, French and Spanish market.

Where will you work?
The EMEA HQ of this leading, innovative Medical Devices company is located in Zaventem.

What are your responsibilities as a Technical Customer Support officer?
As Technical Support Specialist, you are the trusted partner for customers based in Italian speaking markets, and will act as back up for the Spanish and French market.
Your key responsibilities include:

• Delivering outstanding support and guarantee a strong customer experience for technical and application issues.
• Discovering the root causes of problems in order to identify appropriate solutions and gathering all information required to do so.
• Taking part in improvement initiatives to optimize processes and service delivery.
• Performing troubleshooting, analysis of problems and timely proposition of solutions as well as next actions to be taken, while remaining compliant.
• Ensuring a smooth customer experience by investing in clear, timely and constructive customer contact.

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