Customer Service Representative

WHO WE ARE

Founded in 1937, the Ampacet Corporation is a global leader in delivering innovative and high performance masterbatch solutions that enhance plastic products across industries such as packaging, healthcare, transportation, durable goods, electrical and electronics. Ampacet also manufactures a proprietary line of innovative machinery and feeders for the plastics industry to improve efficiencies in plastics manufacturing.

Headquartered in Tarrytown, New York, Ampacet operates 21 manufacturing sites, including four technical and color development centers, across 17 countries in the Americas, Asia, and Europe.  With over 2,000 employees, Ampacet’s global teams provide technical expertise, analytical support, precise color matching, and on-site

At Ampacet, we are committed to hiring, developing and empowering those who live our values:  Safety & Sustainability, Diversity, Accountability and Innovation.  These values are the foundation of our culture and reflect the attributes we expect of every employee.

Consistent with our value of Diversity, we do not discriminate against an applicant on the basis of age, sex, race, color, creed, religion, ethnicity, national origin or citizenship, disability, marital status or any other legally recognized protected basis under the applicable local laws or regulations.

WHAT YOU WILL DO

As Customer Support Representative you will report to the Customer Service Manager.  In this capacity, you will be responsible for providing exceptional support to our clients.

Your most critical deliverables for this role are:

• Processing all sales orders, based on customer’s request, by liaising availability, delivery, lead-time and pricing;
• Acting as a link between the customers, plants and Sales Representatives to ensure all sales order special requirements are met;
• Making daily follow-up of open orders to ensure on-time deliveries;
• Preparing orders for invoicing after shipments;
• Taking action on all customer complaints and requests for service, make sure the customer’s problem is reconciled promptly and satisfactorily.

WHO YOU ARE

Your colleagues describe you as someone who takes accountability for their actions, is respectful of others, and remains resilient in the face of change.  In addition, you also have:

• Bachelor’s degree in International Business, Trade Relations or similar area;
• Previous experience in a position with client contact;
• Service, quality and customer satisfaction focused;
• Fluent in any of the 3 languages: English, Italian, German, Spanish;
• Good organizational and communication skills;
• Excellent telephone and written (emails) communication skills;
• Self-confident, courteous, able to tactfully handle various personalities and problems;
• Microsoft Office : Outlook, Excel, Word.

**You must be within commutable distance of our offices in Dudelange and must not require any form of visa sponsorship.**