Customer Success ManagerEmpleoBeLux
As a Customer Success Manager, you are the link between our customers and the product. You will:
- Work with a wide variety of clients, from SME’s and start-ups to big international companies.
- Analyse and understand customer needs and translate them into the best possible URBANTZ solution.
- Respect project deadlines and keep track in order to deliver an outstanding customer experience.
- Be responsible for your own portfolio of clients and engage with them from the onboarding until the go-live.
- Test the new features of the product in order to validate them.
- Work closely with our sales and product team to ensure the best customer journey.
- Help our clients get the most out of our tool by providing trainings, workshops, demos, support, …
THE CANDIDATE PROFILE:
- Speak excellent French and Spanish
- Proven experience of project management skills in a software environment;
- Have a Master/Bachelor with up to 5 years of working experience;
- Are willing to invest in your knowledge of business and technical matters;
- Have excellent communication skills, both written and oral, and are comfortable speaking to stakeholders at different levels – from warehouse managers to CEOs;
- Are flexible & self-structured;
- Are as excited about technology as we are;
- Are able to communicate efficiently with developers;
- An experience in a similar position, in supply chain or in an IT environment is a plus
- An experience in a similar position, in supply chain or in an IT environment is a plus.
Por favor, para apuntarte a este trabajo visita urbantz.breezy.hr.