Life Policy Administrator

Responsibilities

• Provide clear, timely and accurate answers to policyholders and brokers, respecting terms & conditions of policies, operational guidelines and company procedures & controls.
• Provide clear information regarding internal processes, organizational steps and expected timelines.
• Update policyholders and brokers pro-actively on the status of their requests.
• Maintain and update the policy database accordingly to ensure accuracy of database/platform at all times.
• Ensure policy administration is compliant with applicable fiscal and legal framework and company guidelines & procedures.
• Administration of policies (contract amendments, correspondence with policyholders, claims payments, …).
• Support and collaborate to system tests and development.
• Administration of incoming and outgoing premiums.
• Broker management.
• Support during any project, audit and closing tasks; and
• Support general services when and if needed (reception tasks, mail room etc.).

Role Requirements

• Minimum 5 years’ experience in Life Policy Administration or Degree in Finance or Insurance is required.
• Sound knowledge and experience in Life Policy Administration is ideal.
• Sound knowledge of MS Office.
• Fluency in French/English, any additional language (German, Italian, Spanish) is nice to have.
• Open minded personality.
• High level of integrity.
• Team player with good capacity of integration; and
• Service minded and solution oriented.