Especialista en atención al cliente

Job description

Do you get energy from customer interaction, staying organized, and keeping things running smoothly? Do you enjoy solving problems, building long‑term relationships, and working in a role where both people skills and administrative accuracy matter? Then this might be the perfect next step for you.
For an internationally active organization, we are looking for a Customer Service & Asset Specialist who will act as the main point of contact for customers across Central Europe and the Benelux. In this role, you play a key part in the complete customer journey — from onboarding to day‑to‑day support.

What will you do?
This is a varied role where customer focus and structure go hand in hand.

Customer service & relationship management

• You are the first point of contact for customers and ensure clear, professional communication.
• You guide customers through the onboarding process and help build strong, long‑term partnerships.
• You work closely with internal teams to resolve questions and issues efficiently.
• You support customers with quality‑related questions, in close collaboration with the Quality team.
• You contribute to periodic customer review meetings and actively suggest improvements.

Order & asset management

• You ensure a smooth and accurate order‑to‑invoice process, translating customer needs into internal workflows.
• You coordinate and follow up on customer stock and asset audits, including communication and reporting.
• You monitor customer declarations and transactions and take action when discrepancies arise.

Administration & process improvement

• You maintain and update customer and asset data, ensuring accuracy and compliance.
• You keep documentation and records up to date and well organized.
• You actively contribute to process improvements within customer service, order management, and asset tracking.

Who are we looking for?

• You communicate fluently and professionally in Spanish, English and French
• You work accurately, in a structured way, and know how to prioritize.
• You stay focused and calm under deadlines and can work independently.
• You are proactive, solution‑oriented, and positive in your communication.
• You are comfortable with MS Office; internal systems will be taught during onboarding.
• You are a true team player who enjoys collaborating and contributing ideas.

Job location