Responsable de Administración y Gestión de Pólizas

Your responsibilities will be as follows:

• PS and query management (helicopter view on PSA and queries: ongoing cases, incoming numbers/pending numbers/delays/bottle necks, quality of incoming and outgoing),
• Ensure timely processing of sensitive transactions (Initiation within 24h),
• Ensure timely processing of queries related to PS in general,
• Ensure proactive escalation to the Head of Department of any issues related to the above,
• Ex.: desired ad hoc help support/advice/projects to take forward,
• OPI management related to PSA,
• Procedure management related to PSA,
• Help team members grow, through 1-1s, yearly performance review, team meetings, training, involving them in managerial projects/tasks,
• Risk champion activities.

Your profile – Have you got what it takes to become our Policy Servicing Administration Manager?

• Degree in Finance, economics, law and/or relevant professional training,
• 5+ years of experience in Insurance and team management,
• Insurance expertise,
• KYC/AML legislation and practices Clear and concise communicator, shows ownership, problem-solving, solution oriented, service oriented, ability to adapt to a fast-paced environment, negotiation, team work, etc.,
• People Management skills and experience,
• IT skills (for example Office, Java, etc.),
• Fluent in English is an absolute must, any other European Language, preferably Italian, Spanish, Portuguese, Swedish, French, Dutch, … is an asset.