Customer Service Agent

Customer Service Agent

  • Temporal
  • Aalst
  • Publicado hace 3 semanas

Viavera recruitment

  • You are responsible for the whole order process from acceptance till delivery.
  • You are the first contact for customers. You communicate all relevant information to the customers and you make sure that solutions/alternatives are worked out for your accounts.
  • You manage the commercial and logistic data in SAP: from commercial contracts to price agreements, product specific and logistical data, customer master data and service level agreements.
  • You follow up the forecast consumption and you chase orders with existing customers based upon the sales forecast.
  • You receive and register complaints and make sure they are treated by the right person or department in due time. You are also in charge of feedback to the customer.

Your profile

  • You have a higher education (graduate A1).
  • You are customer and service oriented; you excel in real communication and you are prepared to develop your commercial feeling
  • You are (multiple) systems oriented and keen to learn SAP and other applications
  • You are hands on and pragmatic and have a proactive approach
  • You like to achieve results in team.
  • Mastering languages (up to the level of native tongue) is essential.
  • We are looking for people who are fluent in Spanish and English

Our offer

  • Meal vouchers
  • Flexible working hours
  • Interim period

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